Privacy Policy of Vacayrabia FZC

Vacayrabia FZC (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including our website, booking systems, and communications with us. By using our services, you agree to the practices described in this Privacy Policy.

Effective Date: September 14, 2024

1. Information We Collect

We may collect personal information from you when you engage with us, either through our website, email, phone, or in person. The types of information we collect include:

1.1 Personal Information

• Full name
• Date of birth
• Passport details
• Nationality
• Email address
• Phone number
• Payment information (credit card or bank details)
• Emergency contact details

1.2 Travel Information

• Travel preferences (e.g., accommodation type, dietary restrictions, special requirements)
• Booking history and tour preferences
• Flight information and travel documents

1.3 Automatically Collected Information

When you use our website, we may collect information automatically via cookies and similar tracking technologies:

• IP address
• Browser type
• Device information
• Operating system
• Browsing behavior (e.g., pages visited, time spent on site)

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Travel Services

• Processing and confirming your bookings
• Customizing itineraries and services according to your preferences
• Communicating with you regarding your bookings and travel arrangements
• Providing customer support and resolving issues

2.2 For Payment Processing

• Processing payments for bookings
• Preventing fraudulent transactions and ensuring the security of financial information

2.3 For Marketing and Promotions

• Sending you promotional offers, newsletters, and updates (you can opt-out at any time)
• Recommending products, services, and offers based on your interests and past bookings

2.4 To Improve Our Services

• Analyzing website usage and customer feedback to improve our services and user experience
• Conducting surveys to understand customer preferences

2.5 Legal Compliance

• Complying with legal obligations, such as record-keeping, reporting, and responding to court orders or legal requests

3. How We Share Your Information

We may share your personal information with third parties under the following circumstances:

3.1 With Service Providers

To provide the services you’ve booked, we share information with trusted third-party suppliers, such as:

• Airlines, hotels, car rental companies, and other travel-related service providers
• Payment processors and financial institutions
• Tour guides and local agents

These third parties only receive the information necessary to perform their services.

3.2 With Business Partners

We may collaborate with business partners (such as marketing agencies or other travel companies) to offer you additional products or services that may interest you. We will only share your information if you have consented to such sharing.

3.3 For Legal Reasons

We may disclose your information if required by law or in response to legal processes, including:

• To protect our rights, property, or the safety of our customers or employees
• To comply with legal obligations, such as responding to government authorities or court orders

4. Your Rights

Your rights regarding your personal information:

4.1 Access and Correction

You have the right to request about the personal information we hold about you and request corrections if any data is inaccurate or outdated.

4.2 Deletion of Data

You can request that we delete your personal information from our records, subject to legal obligations or contractual requirements that may prevent us from doing so.

4.3 Opt-Out of Marketing

You have the right to opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.

4.4 Withdraw Consent

Where we have relied on your consent to process your personal information, you may withdraw that consent at any time. This will not affect the lawfulness of processing before your consent was withdrawn.

5. Data Security

We are committed to ensuring the security of your personal information. We employ appropriate technical and organizational measures, including encryption, firewalls, and secure access protocols, to protect your data from unauthorized access, alteration, disclosure, or destruction.

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law (e.g., tax, accounting, or legal requirements). Once your personal information is no longer necessary for these purposes, we will securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities on our website. Cookies help us enhance your user experience by remembering preferences and providing tailored content. You can control or disable cookies through your browser settings, but doing so may affect your ability to use certain features of our website.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. International Data Transfers

If you are located outside the country where we operate, your personal information may be transferred to and processed in a different country. We ensure that such data transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:

Vacayrabia FZC
+971 52 704 44 13
info@vacayrabia.com