Welcome to Vacayrabia FZC. By booking travel arrangements with us, you agree to the following terms and conditions. Please read them carefully before making any request or booking.
To make a booking you have to send us a request via our request form, by email or via WhatsApp. We will then send you a personal (non-binding) offer, including a link where you can book the offer if you wish. After you booked the offer, we will re-confirm availability with our suppliers and send you a payment link. As soon as we received your payment, your booking is confirmed and we will send you a booking confirmation.
Your full payment is required to confirm your booking.
We accept payments in USD and AED via credit card and bank transfer to our bank account in the UAE. Transaction fees may apply, and any additional fees will be communicated at the time of booking.
If you need to cancel your booking, you must notify us in writing (by email).
If you cancel your booking, we will impose the following cancellation charges: 31 days or more prior to departure: 15% of the tour price, 30-16 days before arrival: 50% of the tour price, 15-8 days before arrival: 75% of the tour price, from 7 days before arrival: 90% of the tour price.
Please note that cancellation charges may vary from the above mentioned depending on the services booked. In such a case we will explicitely mention the cancelation policy applicable in the offer.
In rare instances, we may be forced to cancel a tour due to unforeseen circumstances such as natural disasters, political instability, or other force majeure events. In such cases, you will be offered a full refund or the option to reschedule your tour. We are not liable for any additional costs you may incur, such as flight changes or other bookings.
Refunds (if applicable) will be processed within 7 business days.
If you wish to change any aspect of your booking after it has been confirmed, such as travel dates, accommodation, or any other aspect of your trip, please notify us as soon as possible. We will try to accommodate your request but cannot guarantee that changes will be possible. Additional charges may apply.
We reserve the right to make minor changes to your itinerary due to circumstances beyond our control (e.g., weather conditions, road closures, supplier issues). We will inform you as soon as possible and make alternative arrangements of equal value if necessary. If we only can offer an alternative of lower value, we will give you a refund.
It is your responsibility to ensure that you have valid passports, visas, permits, and other required travel documents. We do not take responsibility for issues arising from failure to secure the necessary documentation. Failure to provide the required documents may result in denied boarding or entry into a country, for which we hold no liability.
We highly recommend that you purchase comprehensive travel insurance covering trip cancellation, medical emergencies, lost luggage, and other unforeseen events. Vacayrabia FZC will not be responsible for any costs or losses due to the absence of travel insurance.
We shall not be held responsible for any failure or delay in the performance of our obligations due to causes beyond our reasonable control, including but not limited to natural disasters, political unrest, pandemics, strikes, or other force majeure events.
To the extent permitted by law, our total liability to you arising out of or in connection with your booking, whether in contract, tort (including negligence), or otherwise, shall not exceed the total cost of the booking.
It is your responsibility to consult relevant health authorities for recommended vaccinations, precautions, and travel advisories related to your destination. We are not liable for any health risks, accidents, or injuries occurring during your trip.
You are expected to behave appropriately during the trip. We reserve the right to terminate your participation in the tour or service if you behave in a manner that is unlawful, disruptive, or poses a threat to the safety or well-being of others.
If you encounter any issues during your tour, please notify your guide or contact our team as soon as possible. We will work to resolve the issue promptly.
Your privacy is important to us. We collect and use your personal information in accordance with our Privacy Policy, which is available at www.vacayrabia.com/privacy-policy/.
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website and will apply to all bookings made after the date of the update.
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Vacayrabia FZC
+971 52 704 44 13
info@vacayrabia.com